FAQ
- Can i cancel my order? unfortunately, we are not able to cancel an order once it has been placed.
- I have put the wrong address in my order, what should I do? please be careful when entering your shipping address, bleublu will not be responsible for order sent to the incorrect delivery address provided by the customer.
- I have not receive my order confirmation, what should I do? sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please contact us via our contact us page
- Do you offer returns? we are unable to offer refunds, returns, or exchanges all sales are final. Returns & Exchanges Policy
- Do you offer exchanges? unfortunately, we are unable to process exchanges at this time.
- I refused my delivery, where is my refund? refused delivery will incur a 20% restocking fee and outbound shipping will not be refunded. please allow up to 5 business days for your refund to appear once we process the return. please be advised that refused or unclaimed international orders will not be refunded. Refund Policy
- My items arrived damaged, what should I do? please contact us immediately, within 48 hours of receiving your order, via email at [email protected]. please provide us with your order number and multiple photos of the damaged product/s.
- I received incorrect items in my order, what should I do? please drop us an email at [email protected] within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number along with a photo of the incorrect item you received.